Terms of service

Last Updated: October 20, 2025

Welcome to Naturally Love Hue (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services (collectively, the “Services”).

By using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

1. Eligibility and Account Responsibilities

You must be at least 18 years of age (or the age of majority in your state) to use our Services. By creating an account or making a purchase, you confirm that all information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. We are not responsible for unauthorized access due to lost or compromised passwords.

2. Our Products

We strive to display accurate product images, colors, and descriptions, but variations may occur due to screen settings and production differences.

We reserve the right to:

Modify or discontinue any product at any time.
Limit quantities of any product or service.
Refuse any order we believe violates these Terms.

All products are sold for personal use only and may not be resold without our written consent.

3. Orders and Payments

When you place an order, you make an offer to purchase. We may accept or decline your order at our discretion.
Your order is accepted once payment is processed and confirmed.

All payments must be authorized, valid, and made using approved payment methods. Prices are displayed in U.S. dollars and exclude taxes and shipping unless otherwise stated.

For details on returns and refunds, please review our Refund Policy.

4. Shipping and Delivery

We ship orders within the United States only. All delivery times are estimates and not guaranteed.
Once your order is transferred to the shipping carrier, risk of loss passes to you. We are not responsible for delays caused by carriers, weather, or other circumstances beyond our control.

5. Pricing and Promotions

Prices are subject to change without notice. Promotions may have separate terms and conditions; if a conflict exists, promotional terms will apply.
We reserve the right to correct pricing or typographical errors at any time.

6. Intellectual Property

All content on our website — including text, graphics, images, logos, and designs — is the property of Naturally Love Hue or its licensors and protected under U.S. copyright and trademark law.

You may not reproduce, distribute, modify, or use our materials for commercial purposes without written permission.

7. Optional Third-Party Tools and Links

We may provide links or tools from third parties (such as Shopify, shipping providers, or analytics services).
These are provided “as is” and “as available.” We are not responsible for third-party websites, policies, or actions. Please review their terms before engaging with them.

8. Relationship with Shopify

Our store is hosted by Shopify Inc., which provides the e-commerce platform allowing us to sell our products and services to you.
All sales are between you and Naturally Love Hue. Shopify is not a party to these transactions and assumes no responsibility for order fulfillment, warranties, or claims.

9. Feedback and Reviews

By submitting feedback, reviews, or ideas, you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content for promotional and operational purposes.
You agree not to post false, defamatory, or unlawful material.

10. Prohibited Uses

You agree not to use the Services to:

Violate any U.S. law or regulation.
Infringe on intellectual property rights.
Send spam or malicious code.
Misrepresent your identity or resell our products.

We may suspend or terminate your access for any violation of these Terms.

11. Disclaimer of Warranties

Except as expressly provided, our Services and all products are provided “as is” and “as available” without any warranties, either express or implied, including implied warranties of merchantability or fitness for a particular purpose.

Some states do not allow limitations on implied warranties, so these exclusions may not apply to you.

12. Limitation of Liability

To the fullest extent permitted by law, Naturally Love Hue and its affiliates shall not be liable for indirect, incidental, or consequential damages arising from your use of the Services.
In no event shall our total liability exceed the total amount you paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Naturally Love Hue, Shopify, and their affiliates from any claim, loss, or expense arising out of your use of the Services or violation of these Terms.

14. Termination

We may suspend or terminate your access to the Services at any time, without notice, for conduct we believe violates these Terms.
Sections on intellectual property, limitation of liability, indemnification, and governing law will survive termination.

15. Electronic Communications Consent

By using our Services, you consent to receive communications electronically, including order confirmations, notices, and updates.
You may withdraw consent by contacting us, though this may affect your ability to use certain features.

16. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, labor disputes, or government actions.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to conflict of law principles.
You agree to submit to the exclusive jurisdiction of the courts located in New Castle County, Delaware.

18. Changes to These Terms

We may update these Terms periodically. Changes will be posted on this page with a new “Last Updated” date.
Your continued use of the Services constitutes acceptance of the updated Terms.